ChatThread Privacy Policy

1. Account Registration, Login, and Authentication

To ensure the security of your personal space, you need to register and log in to use related services normally. During registration and login, you need to provide your mobile phone number and set a login password, and enter a verification code so that we can verify your user identity. The mobile phone number is necessary information to fulfill national laws and regulations on network real-name registration. If you do not provide a mobile phone number for registration and login, we may not be able to provide you with generative AI technology services. You can use a third-party account to log in and use ChatThread. With your consent, we will obtain your public information registered on the third-party platform (avatar, nickname, and other information you authorize) for binding with the ChatThread account, so that you can directly log in and use this product and related services. When you use the paid services of the ChatThread open platform, we need to authenticate your identity. You can choose to authenticate as an individual account or as an enterprise account on behalf of the enterprise. According to relevant laws and regulations, when you choose to authenticate as an individual developer, we may collect your real identity information (real name, ID number, phone number, other necessary identity information) to complete real-name verification; when you authenticate as an enterprise developer on behalf of the enterprise, we may collect the real names of the legal representative of your enterprise and the enterprise contact person to complete enterprise real-name verification. Some information is personal sensitive information. You can refuse to provide it. If you refuse, you may not be able to obtain related services, but it will not affect the normal use of other functions of the open platform.

2. Intelligent Dialogue

When you use the intelligent dialogue function service, we will collect the content you input during the interaction with ChatThread (including text, pictures, files). We will analyze and calculate the above information to better understand your questions and context, so as to provide you with more relevant information content to provide intelligent dialogue services. When you actively take photos, we will request your authorization for camera permissions. If you refuse authorization, you will not be able to take pictures, but it will not affect your use of other ChatThread functions. When you use the search service, we will automatically receive the information you actively input to automatically provide you with real-time search results. During the dialogue, you can provide feedback on the content output by ChatThread. We will collect your feedback information, including the content you actively submit, to continuously improve the quality of ChatThread's output content. If you refuse us to collect and process the aforementioned personal information, please be cautious when inputting the aforementioned information, but you may affect your normal use of some or all functions provided by ChatThread. To provide you with continuous and high-quality services, under the premise of security encryption technology processing, strict de-identification, and inability to re-identify specific individuals, we may use the input content and corresponding output content collected by the service for the improvement and optimization of ChatThread service quality. If you refuse us to process your personal information in the above manner, you can provide feedback through the method described in Chapter 9 of this Policy.

3. Paid Recharge

You can recharge the account under your authenticated account for paid services. When you use paid services for recharge, we will collect your payment order and transaction information to provide you with services such as order placement, payment, customer service, and after-sales for recharge orders, and display and provide specific paid services to you.

4. Feedback

If you use the feedback function service, we will collect your problem description information, proof materials, mobile phone number, email, contact name to understand the content and needs of your feedback. Such information is necessary for the feedback function service. To verify your identity, clarify your needs and solutions to related problems, or help you solve other problems, we may use your mobile phone number or email. When providing feedback services related to your usage process information, we will query your usage information, including dialogue records, like records, problem feedback records. If you directly contact us through the method described in Chapter 9 of this Policy to provide feedback, make complaints, appeals, or consult related issues of ChatThread, to ensure the security of your account and the system, you need to provide your account information so that we can verify your user identity. Such information is necessary for identity verification in user feedback. During the feedback, complaint, or consultation process, to help you solve problems or record the solutions and results of related problems, you may need to provide corresponding proof materials. The system may record the communication records between you and us to better help you solve the problems involved.

5. Message Notifications

You acknowledge and agree that for the contact information you provide during the use of the product and/or services (such as contact phone number), we may send various types of notifications to one or more of them during operation, for purposes such as user message notification, identity verification, security verification, user experience survey, dispute handling, etc.; in addition, we may also send commercial information such as services, functions, or activities to the mobile phone numbers collected in the aforementioned process via SMS or phone. But please rest assured, if you do not want to receive these information, you can unsubscribe through the unsubscribe method provided in the SMS (such as reply "R", refer to the specific SMS for details), or contact us directly to unsubscribe.

6. Operation and Security Assurance

To ensure the security of your account and provide you with better quality services, we will automatically collect the following information generated during your use of ChatThread services as network logs: To ensure the safe operation, operation quality and efficiency of software and services, we will collect your hardware model, operating system version number, device identifier (Android such as AndroidID, OAID, iOS such as IDFV; different identifiers have different validity periods, whether they can be reset by users, and acquisition methods), IP address, software version number, network access method, type, status, network quality data, operation, use, service logs, device sensor data (such as accelerometer sensor, gyroscope sensor). To prevent malicious programs and ensure operation quality and efficiency, we may collect running process information, overall page operation, usage and frequency, page crash conditions, overall usage, performance data. To judge account and transaction security, perform identity verification, identify illegal and illegal situations, detect and prevent security incidents, and take necessary recording, analysis, and disposal measures in accordance with the law, we may use your account information, device information, and service log information. To analyze statistical indicators such as app additions, activations, retention, and performance, we may call the clipboard to perform attribution analysis on related statistical information. Please rest assured that during the statistical process, we will not upload any of your privacy information to our servers. We may use the above network log information so that we can count the usage of ChatThread, troubleshoot problems, and conduct operational analysis, improve and optimize product interaction experience through data statistics.

7. Other Rules for Collecting and Using Personal Information

Please understand that with the development of our business, we may adjust and change functions and provided services. In principle, when new functions or services are related to our current functions or services, the collection and use of personal information will have a direct or reasonable connection with the original processing purpose. In scenarios where there is no direct or reasonable connection with the original processing purpose, we will collect and use your personal information again in accordance with laws, regulations, and national standards through page prompts, interactive processes, agreement confirmation methods to inform you separately and obtain your consent. Please understand that in the following circumstances, in accordance with laws and regulations and relevant national standards, we may collect and use your personal information without obtaining your prior authorization and consent: (1) Necessary for us to fulfill obligations stipulated by laws and regulations; (2) Directly related to national security and national defense security; (3) Necessary for maintaining public security, public health, and major public interests; (4) Directly related to criminal investigation, prosecution, trial, and execution of judgments; (5) Necessary to protect the life, property, and other major legitimate rights and interests of you or others but it is difficult to obtain the consent of the person concerned; (6) Personal information disclosed by you to the public on your own initiative; (7) Necessary for concluding and performing contracts as required by the personal information subject; (8) Personal information collected from legally disclosed information, such as legal news reports, government information disclosure channels, etc.; (9) Necessary for conducting legitimate news reporting; (10) Other circumstances stipulated by laws and regulations; Special reminder: If the information cannot identify your personal identity alone or in combination with other information, it does not belong to your personal information in the legal sense; when your information can identify your personal identity alone or in combination with other information, or when data that we cannot associate with any specific personal information is combined with other personal information of yours, such information will be processed and protected in accordance with this Privacy Policy during the combined use period.

1. Use of Cookie Technology

We will collect and use your information through cookies and store such information as log information. We use our own cookies for the following purposes: (1) Remember your identity. For example, cookies help us recognize your identity as our registered user or save other information you provide to us; (2) Analyze your use of our services. For example, we can use cookies to understand what activities you perform using our services; while using cookies for the above purposes, we may provide non-personal identity information collected through cookies, after statistical processing, to other partners for analyzing how users use our services.

2. Use of Cookie-like Technologies

The cookie-like technologies we use include: web beacons and pixel tags. We use the above similar technologies to understand your product or service preferences and improve customer service.

3. Clearing Cookies

Most browsers provide users with the function to clear browser cache data. You can perform corresponding data clearing operations in the browser settings. If you clear it, due to these modifications, you may not be able to use services or functions that depend on cookies.

1. Principles of Data Sharing

(1) Principle of legality: In the process of cooperation with partners involving data use activities, there must be a legal purpose and comply with the statutory legal basis. If the partner's use of information no longer complies with the principle of legality, they should no longer use your personal information, or use it again after obtaining the corresponding legal basis. (2) Principle of legitimacy and minimal necessity: Data use must have a legitimate purpose and be limited to what is necessary to achieve the purpose. (3) Principle of security and prudence: We will carefully evaluate the purpose of the partner's data use, comprehensively evaluate the security capabilities of these partners, and require them to comply with cooperation legal agreements. We will conduct strict security monitoring on the software tool development kits (SDKs) and application programming interfaces (APIs) through which partners obtain information to protect data security. (4) For scenarios involving entrusting the processing of personal information, we will sign relevant processing agreements with the entrusted partners in accordance with legal provisions and supervise their personal information processing activities. (5) For scenarios involving joint processing of personal information, we will sign relevant agreements with partners in accordance with legal provisions and agree on the rights and obligations of each party to ensure compliance with legal provisions and data security protection in the process of using relevant personal information.

2. Data Use to Realize Functions or Services

(1) When you use functions provided by our partners in ChatThread, or services jointly provided by software service providers, smart device providers, system service providers and us, we may use necessary information with them for business purposes. (2) When you need to use identity authentication functions or related services, it may be necessary to complete real-name authentication to verify your identity in accordance with relevant laws and regulations and security requirements. During the real-name authentication process, the authentication service institutions we cooperate with need to use your real name, ID number, mobile phone number. Some information is personal sensitive information. Refusing the above use will prevent you from completing identity authentication and may not obtain related services, but will not affect the normal use of other functions of the open platform. This information is only for real-name authentication and purposes stipulated by laws and regulations, and will not be used for other purposes without your explicit authorization.

3. Data Use to Realize Promotion Business

(1) To realize product promotion and related analysis services, and optimize and improve the effective reach of promotion, the product promoter or the partner providing promotion and related analysis services may need to use de-identified or anonymized device, network, channel information, and conversion data, etc. (2) Promotion partners may combine the above information with other data they legally obtain to optimize promotion effects. We will require them to follow the principles of legality, legitimacy, and necessity in the use of information to protect users' legitimate rights from infringement.

4. Providing Information to Realize Security and Analysis Statistics

(1) Ensure usage security: We attach great importance to account, service, and content security. To protect the account and property security of you and other users, and to prevent our legitimate rights and interests from being infringed by illegal means, our partners may use necessary device, account, and log information. (2) Analyze product situation: To analyze the usage and performance of our products, our partners may need to use information such as product usage (crash, flashback), device identification information, overall app installation and usage.

5. Transfer

With the continuous development of our business, we may conduct mergers, acquisitions, asset transfers, and your personal information may be transferred accordingly. When the aforementioned changes occur, we will require the successor to continue to fulfill the obligations of the personal information processor in accordance with laws and regulations and standards not lower than those specified in this Privacy Policy. If the successor changes the original processing purpose or processing method, we will require the successor to obtain your authorization and consent again.

6. Public Disclosure

(1) We will not publicly disclose your personal information unless it complies with national laws and regulations or obtains your consent. We will adopt security protection measures in line with industry standards when publicly disclosing your personal information. (2) In cases of legal, legal proceedings, litigation, or mandatory requirements by government authorities, we may publicly disclose your personal information. (3) If we determine that you have violated laws and regulations or seriously violated the relevant agreement rules of this product, or to protect the personal and property safety of users or the public of this product and its affiliated companies from infringement, we may disclose your personal information in accordance with laws and regulations or the relevant agreement rules of this product, including relevant violations and measures we have taken against you.

7. Exceptions to Obtaining Prior Authorization and Consent When Entrusting Processing, Sharing, Transferring, and Publicly Disclosing Personal Information

In the following circumstances, entrusting processing, sharing, transferring, and publicly disclosing your personal information does not require obtaining your prior authorization and consent: (1) Necessary for us to fulfill obligations stipulated by laws and regulations; (2) Directly related to national security and national defense security; (3) Necessary for maintaining public security, public health, and major public interests; (4) Directly related to criminal investigation, prosecution, trial, and execution of judgments; (5) Necessary to protect the life, property, and other major legitimate rights and interests of you or others but it is difficult to obtain the consent of the person concerned; (6) Personal information disclosed by you to the public on your own initiative; (7) Necessary for concluding and performing contracts as required by the personal information subject; (8) Personal information collected from legally disclosed information, such as legal news reports, government information disclosure channels, etc.; (9) Necessary for conducting legitimate news reporting; (10) Other circumstances stipulated by laws and regulations. Please be informed: In accordance with legal provisions, entrusting processing, sharing, transferring, and publicly disclosing anonymized personal information does not constitute external entrusting processing, sharing, transferring, and publicly disclosing of personal information, and the storage and processing of such data will not require separate notification to you and obtaining your consent.

1. User's Privacy and Personal Information Protection

We attach great importance to users' privacy and personal information protection, and will take reasonable measures to protect users' personal information. Except as stipulated by laws and regulations or otherwise agreed in this Policy, we will use various security technologies and procedures to establish a complete management system to protect your personal information from unauthorized access, use, or disclosure. Without user permission, we will not disclose or disclose user personal information to third parties. We will use professional encryption storage and transmission methods for relevant information to ensure the security of user personal information.

2. Data Security Measures

(1) We have adopted security protection measures in line with industry standards, including establishing reasonable institutional norms and security technologies to prevent your personal information from unauthorized access, use, modification, and avoid data damage or loss. (2) We have taken all reasonable measures to ensure that irrelevant personal information is not collected. We will only retain your personal information within the period necessary to achieve the purposes described in this Policy, unless extension of the retention period is required or permitted by law. (3) The Internet is not an absolutely secure environment, and email, instant messaging, and other communication methods with other users are not encrypted. We strongly recommend that you do not send personal information through such methods. Please use complex passwords to help us ensure the security of your account. (4) In the unfortunate event of a personal information security incident, we will inform you in a timely manner in accordance with legal requirements: the cause of the security incident, possible harm, types of personal information involved, measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, and measures you can take. We will inform you of the relevant incident details through email, SMS, phone, sending notifications, etc. in a timely manner. If it is difficult to inform personal information subjects one by one, we will adopt reasonable and effective methods to publish announcements. At the same time, we will also actively report the handling of personal information security incidents to regulatory authorities in accordance with regulatory requirements.

1. Location of Stored Information

ChatThread complies with laws and regulations, and the information and materials collected about you will be stored on ChatThread's servers in the mainland of the People's Republic of China. The following circumstances are excepted:

• Laws and regulations have clear provisions
• Obtain your explicit authorization
• You actively engage in cross-border transactions through the Internet.

2. Duration of Stored Information

We only retain your personal information for the period necessary to provide ChatThread services: For example:

• Mobile phone number: When you use mobile phone number to register and log in, we need to continuously retain your mobile phone number to provide you with normal services, respond to your possible inquiries and complaints, and ensure the security of your account and system.
• ID number: When you use our paid services, we need to collect your ID number for relevant identity authentication, follow-up inquiries and services for paid business, etc.
• Your paid recharge and other related information will be retained during the period when you have not withdrawn, deleted, or canceled your account for providing you with continuous business functions. If you cancel your account, actively delete personal information, or exceed the necessary period, we will delete or anonymize your personal information, except in the following circumstances:
• Comply with legal requirements for information retention (for example, the "Network Security Law" stipulates: Take technical measures to monitor and record network status and network security events, and retain relevant network logs for no less than six months as stipulated).
• Reasonably extend the period for financial, auditing, dispute resolution and other purposes. When this service ceases operation, ChatThread will notify you through methods including sending notifications and announcements, and delete the personal information retained on the server within the time limit required by laws and regulations.

1. Your Personal Information Rights

In accordance with relevant Chinese laws, regulations, and standards, you enjoy certain rights in personal information processing activities, specifically including:

• You have the right to know and decide on personal information processing, and have the right to restrict or refuse others to process your personal information, except as otherwise stipulated by laws and administrative regulations
• You have the right to access and copy your personal information, except as otherwise stipulated by law
• You have the right to request the transfer of your personal information to a personal information processor designated by you
• If you find that your personal information is inaccurate or incomplete, you have the right to request the personal information processor to correct or supplement it
• You have the right to request the deletion of your personal information
• You have the right to require the personal information processor to explain its personal information processing rules.

2. Ways to Exercise Rights

We guarantee that you can exercise the aforementioned rights over your own personal information and provide you with relevant operation paths. Specifically, you can refer to the following steps to perform related operations: 2.1 Change or Withdraw Authorization Scope You can close camera permissions in the operating system of the device itself to change the scope of consent or withdraw your authorization. Specifically, you can operate in the following ways: Android: System Settings - App Settings - App Management - Search or Find ChatThread - Permission Management - Select corresponding permissions - Close iOS: System Settings - ChatThread - Select corresponding permissions - Close Please be aware that the specific closing methods may vary depending on the device model and system version you use. Please understand that after you perform the above operations, we will no longer be able to provide you with services corresponding to the withdrawn consent or authorization, and we will no longer collect information related to these permissions, but it will not affect the personal information processing previously conducted based on your authorization. 2.2 Access, Copy, Correct, Supplement, Delete Your Personal Information You can access, copy, correct, supplement, or delete your personal information in the following ways: a. Access/Correct/Supplement account information: Click the avatar account area to operate b. Access/Delete historical conversations: Expand the left side of the dialogue box - select historical conversations - delete, or click the avatar account area - select delete all conversations c. Copy/Modify historical conversations: Select the input content in the dialogue box - copy/modify 2.3 Copy and Export Your Personal Information You can export and download historical conversation records from the old version app by clicking the avatar account area - "System Settings" - "Export Old Version Historical Conversations". Due to app version upgrades and functional changes, the specific operation steps mentioned above may vary, subject to the actual operation steps in the app. In addition to the above, if you or other authorized subjects have any claims, requirements, or questions regarding the exercise of personal information rights granted to you by relevant laws and regulations, you can contact us through the contact methods described in Chapter 9 of this Policy. We will review the issues involved as soon as possible and reply within 15 working days after verifying your user identity. For requests that are unduly repetitive or require excessive technical means (for example, requiring the development of new systems or fundamentally changing current practices), we may refuse.

3. Protection of Personal Information of the Deceased

We will continue to ensure the security of our user information. If a ChatThread user unfortunately passes away, their close relatives (hereinafter referred to as "close relatives of the deceased") may contact us through the methods listed in Chapter 9 of this Privacy Policy for their own legitimate and legitimate interests, and exercise rights such as access, copy, correction, deletion of the deceased's corresponding personal information, provided that it does not violate the deceased's arrangements during their lifetime and does not infringe on the legitimate interests of others and the public. To fully protect the personal information rights of the deceased, applicants exercising such rights need to complete identity verification procedures.

4. Account Cancellation

You can cancel your account through "Home" - "Personal Information" - "Cancel Account". Before you cancel your account, we will verify your personal identity, security status, property settlement, device information, etc. We will process your application promptly upon receipt and reply within 15 working days or the time limit required by laws and regulations. You acknowledge and understand that account cancellation is an irreversible action. After you cancel your account, we will delete or anonymize relevant information about you, except as otherwise stipulated by laws and regulations and relevant national standards.